Terms & Conditions

Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and Strataga ("Company," "we," "us," or "our") governing your use of our website and services.

By accessing our website or engaging our services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use our website or services.

Services Overview

Strataga provides technology consulting services including:

• Cloud solutions and infrastructure (AWS, Azure, GCP)
• Custom software development
• IoT solutions and implementation
• Technology consulting and strategy
• Ongoing support and maintenance

Specific services, deliverables, timelines, and pricing are outlined in individual service agreements or statements of work.

Service Agreements

Engagement Terms

All professional services require a written agreement specifying:

• Scope of work and deliverables
• Timeline and milestones
• Fees and payment terms
• Responsibilities of both parties
• Acceptance criteria

Client Responsibilities

To ensure successful project completion, clients agree to:

• Provide timely access to necessary systems, information, and personnel
• Review deliverables and provide feedback within agreed timeframes
• Make timely decisions on project-related matters
• Fulfill payment obligations according to the agreed schedule
• Communicate changes or concerns promptly

Changes and Modifications

Changes to the agreed scope of work must be documented in writing. We will provide an assessment of the impact on timeline and cost. Changes become effective only upon mutual written agreement.

Payment Terms

Fees and Billing

Payment terms are specified in individual service agreements and may include:

• Fixed-price project fees
• Milestone-based payments
• Monthly retainer arrangements
• Hourly rates for specific services

Payment Schedule

Unless otherwise specified:

• Invoices are due within 30 days of receipt
• Late payments may incur interest charges of 1.5% per month
• We reserve the right to suspend services for overdue accounts
• Retainer fees are due in advance of the service period

Expenses

Unless included in the project fee, clients are responsible for reimbursing reasonable expenses including third-party services, cloud infrastructure costs, licenses, and travel expenses when pre-approved.

Intellectual Property Rights

Client-Owned IP

Upon full payment, clients receive ownership of custom deliverables specifically created for them, subject to the following:

• Ownership transfers only after all fees are paid in full
• Pre-existing materials, tools, and frameworks remain our property
• Third-party components are subject to their respective licenses

Strataga-Owned IP

We retain ownership of:

• Pre-existing tools, frameworks, methodologies, and code libraries
• General knowledge and expertise gained during the project
• Reusable components and patterns we develop

Confidential Information

Both parties agree to maintain confidentiality of proprietary information. We will not disclose your confidential business information without authorization, except as required by law or with your permission for portfolio/marketing purposes.

Warranties and Disclaimers

Our Warranties

We warrant that:

• Services will be performed in a professional and workmanlike manner
• Deliverables will substantially conform to agreed specifications
• We have the right to provide the services
• We will use industry-standard practices and security measures

Disclaimers

EXCEPT AS EXPRESSLY PROVIDED IN THE SERVICE AGREEMENT:

• SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND
• WE DISCLAIM ALL IMPLIED WARRANTIES INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE
• WE DO NOT GUARANTEE SPECIFIC RESULTS OR OUTCOMES
• WE ARE NOT RESPONSIBLE FOR THIRD-PARTY SERVICES OR PLATFORMS

Warranty Remedy

For breach of warranty, we will re-perform the non-conforming services at no additional charge. This is your exclusive remedy for warranty claims.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• OUR TOTAL LIABILITY SHALL NOT EXCEED THE FEES PAID BY YOU IN THE 12 MONTHS PRECEDING THE CLAIM
• WE SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
• WE ARE NOT LIABLE FOR LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES
• THESE LIMITATIONS APPLY REGARDLESS OF THE THEORY OF LIABILITY

Some jurisdictions do not allow limitation of liability for certain damages, so these limitations may not apply to you.

Indemnification

You agree to indemnify and hold Strataga harmless from claims arising from:

• Your use of our services
• Your violation of these Terms
• Your violation of any third-party rights
• Information or materials you provide to us

We will indemnify you against claims that our deliverables infringe third-party intellectual property rights, provided you notify us promptly and cooperate in the defense.

Termination

Termination for Convenience

Either party may terminate an engagement with written notice as specified in the service agreement. Upon termination:

• Client remains responsible for fees for services performed
• We will deliver work completed to date
• Intellectual property rights transfer only for paid deliverables

Termination for Cause

Either party may terminate immediately for material breach if the breach is not cured within 30 days of written notice.

Effect of Termination

Provisions regarding payment, intellectual property, confidentiality, warranties, limitations of liability, and dispute resolution survive termination.

Dispute Resolution

Informal Resolution

Before initiating formal proceedings, parties agree to attempt to resolve disputes through good-faith negotiation.

Arbitration

If informal resolution fails, disputes shall be resolved through binding arbitration in accordance with the American Arbitration Association rules. Arbitration shall take place in Texas.

Class Action Waiver

You agree that disputes will be resolved on an individual basis and waive the right to participate in class actions or collective proceedings.

General Provisions

Governing Law

These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles.

Entire Agreement

These Terms, together with individual service agreements, constitute the entire agreement between parties and supersede all prior communications and proposals.

Amendments

We may update these Terms at any time. Continued use of our services after changes constitutes acceptance. Material changes will be communicated via email or website notice.

Severability

If any provision is found unenforceable, the remaining provisions remain in full effect.

Force Majeure

Neither party is liable for delays or failures due to circumstances beyond reasonable control, including natural disasters, pandemics, wars, or government actions.

Assignment

You may not assign your rights or obligations without our written consent. We may assign our rights and obligations to affiliates or in connection with a merger or sale.

Contact Information

For questions about these Terms or our services, please contact us:

Acceptance

By using our website or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.